WEBSITE privacy policy

Last updated: 1 July 2026

1. Purpose of This Policy
This Privacy Policy explains how Catalyst Coaching Charitable Trust (“we”, “our”, “us”) collects, uses, stores, and protects personal information when you visit our website or engage with our services. By using our website, you agree to the practices described in this Policy.

2. Our Commitment to Privacy
We are committed to protecting the privacy, dignity, and safety of rangatahi, whānau, employees, volunteers, and supporters. We comply with the New Zealand Privacy Act 2020, the Information Privacy Principles (IPPs), and sector‑appropriate child‑safeguarding standards.

3. Information We Collect
We may collect the following types of information:

a. Personal Information You Provide

• Name, email address, phone number
• Enquiry or contact form details
• Programme registration information
• Employee, volunteer or supporter information
• Any information you choose to share with us

b. Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Cookies and analytics data (e.g., Google Analytics)

c. Youth Information
Where rangatahi engage with our programmes, we may collect limited personal information necessary for safety, communication, and programme delivery. Youth information is handled with heightened care and confidentiality.

4. How We Use Your Information
We use personal information to:

• Respond to enquiries
• Provide coaching, programmes, and support services
• Manage volunteer involvement
• Improve our website and user experience
• Communicate updates, opportunities, or events
• Meet legal, reporting, or safeguarding obligations

We do not sell or trade personal information.

5. Legal Basis for Collecting Information
We collect and use personal information under the following lawful bases:

• Your consent
• Delivery of our services
• Compliance with legal or safeguarding obligations
• Legitimate interests (e.g., improving services)

6. Disclosure of Information
We may share information only when necessary:

• With staff or volunteers involved in programme delivery
• With service providers (e.g., website hosting, analytics)
• With emergency services if safety concerns arise
• When required by law or to protect a young person from harm

We do not disclose personal information to third parties for marketing.

7. Storage & Security
We take reasonable steps to protect personal information from:

• Loss
• Unauthorised access
• Misuse
• Modification or disclosure

Security measures may include encrypted storage, access controls, and secure communication practices.

8. Retention of Information
We retain personal information only for as long as necessary to:

• Deliver services
• Meet legal or reporting requirements
• Support safeguarding obligations

Information is securely destroyed when no longer required.

9. Your Rights
Under the Privacy Act 2020, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Withdraw consent (where applicable)
• Request deletion of information (subject to legal obligations)

To exercise these rights, contact us using the details below.

10. Cookies & Analytics
Our website may use cookies and analytics tools to improve functionality and understand user behaviour. You can disable cookies through your browser settings, though some features may not work as intended.

11. Links to External Websites
Our website may contain links to third‑party sites. We are not responsible for the privacy practices or content of external websites.

12. Children & Young People’s Privacy
We take extra care when handling information about rangatahi. Youth information is collected only when necessary for programme delivery, safety, or communication, and is stored with enhanced confidentiality.

13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on the website. Your continued use of the site indicates acceptance of the updated Policy.

14. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact:

Catalyst Coaching Charitable Trust Selwyn, Canterbury, New Zealand Email: hello@catalystcoaching.org.nz